S E R V I C E S

  • Delivery for one (1) parcel only. One way pick-up & drop-off.

    ₱220 per parcel
  • For fragile and/or parcels bigger than 25cm x 25cm x 40cm.

    ₱350 per parcel

2 to 10 Parcels

Pick-up for up to 10 parcels.

₱150 per parcel

Metro Manila

11 Parcels

Pick-up for more than 11 parcels.

₱130 per parcel

Metro Manila

A D D I T I O N A L

I N F O R M A T I O N

RATES

  • This rate is fixed for all areas in Metro Manila.

  • Php 280 flat rate for Bulacan (Meycauayan, Marilao, San Jose Del Monte), Laguna (San Pedro, Susana Heights), Cavite (Molino, Bacoor, Imus), and Rizal (Antipolo,Taytay, San Mateo, Rodriguez).

  • Merchants may also arrange a special delivery for bulk/oversized items as PAHATID.ph has delivery SUVs. Booking must be done 1 to 2 days prior to ensure securing a reservation. Pricing are as follows:

    • METRO MANILA: 350/drop off

      • 50/drop off for South Areas (Alabang, Muntinlupa, Bicutan, Paranaque) and Calabarzon

    • CALABARZON: 550/drop off

      • Minimum # of drop off must be 5. Unless there are other items for delivery which will be on the same route, PAHATID.PH will advise so they can accommodate your package. 

      • Half-day and whole-day rental is also possible. Rates may be negotiated depending on the intent, schedule, and location.

  • The agreed shipping fee does not include parking fees, gate pass, or any other fees collected by your property management or establishments that would require our rider to pay. 

  • Rates are inclusive of 12% Vat.

SHIPPING FEE

  • There are two ways that PAHATID.PH will be collecting the shipping fee:

    1. Automatic deduction from COD

    2. Advanced payment for ONE-time deliveries and non-COD deliveries.

  • For orders that are a combination of COD and NON-COD, shipping fee will still be deducted from the COD.

ITEM DIMENSIONS / WEIGHT

  • Length should not be greater than 25cm x 25cm x 40cm; weight should not be greater than 4kgs.

  • PAHATID.ph has the right to decline on items that are dubious or do not comply with our standards and policies. Such items like fresh food, illegal drugs, weapons and any other products prohibited by the government.

  • For special items and arrangements, please contact our sales team for negotiations and approval.

PACKAGING

  • Currently, PAHATID.PH requires its merchants to label their own items.

    • Basic information must include the following:

      1. Name of Receiver

      2. Address

      3. Contact Number

      4. Item, Quantity and Amount of COD (if any)

  • We recommend putting an ORDER NUMBER for easier monitoring whenever we encode the items through our system and match it with the rider’s itinerary upon delivery.

  • As there have been delays from ECQ and GCQ, in mid-July, PAHATIDph may already be providing a waybill label and a plastic pouch for delivery.

  • Fragile items must be packed with care by the merchant. Such items must be placed in a box or wrapped with foam or bubble wrapped, that are well-secured/ sealed to avoid unnecessary breakage.

  • Merchant must declare such items to ensure that PAHATIDph is aware of its delivery.

  • Items that contain liquor must be positioned upright. An inner seal and perforated cap are required to be able to contain leaks.

PICK-UP

  • Merchants must communicate directly with any PAHATIDph representative to accommodate their pick-up and delivery requests. They may be reached through any of the contact information above.

  • PAHATIDph’s  #Frontrider’s will go to the merchant’s location to pick-up items that have been confirmed for delivery.

  • PAHATIDph will pick-up on the same day if items are booked on or before 1PM. Late bookings will be accommodated the next day.

DELIVERY

  • PAHATIDph delivers items the next day. We operate from Mondays through Saturdays. We currently do not operate on Sundays.

  • The delivery time varies. PAHATIDph cannot commit a fixed time for deliveries as they are allocated through our riders based on a specific route.

  • PAHATIDph ensures the item to be delivered on the scheduled date unless certain events occur such as riders being caught up in bad weather, minor/major accidents, government interventions, natural calamities, and other unwanted circumstances, which the Management assures to immediately inform the merchant and the consignee.

COD SERVICES

  • PAHATIDph’s pricing already includes its Cash on Delivery (COD) “collection” services.

  • The COD amount collected within the day will be audited within 24hours. Once clear, PAHATIDph may immediately transfer through bank wiring, which will be documented and shared. A copy of the sales invoice will also be sent to the merchant for documentation purposes.

  • The following banks/ payment platforms that PAHATIDph will be using are the following: Union Bank, Security Bank, and GCASH (but also able to transfer using InstaPay). For those who do not have accounts with those banks, we may transfer through Western Union. Any bank charges or transfer fees will be shouldered by the merchant. 

  • Should there be any unwanted circumstances that arise (such as incorrect banking details, bank system delays, and the like) PAHATIDph is authorized to extend the remittance of the COD on the next banking day.

MERCHANT POLICY

  • Download our merchant policy here.

© 2020 Pahatid.ph

CONTACT

Phone: +63 915 360 9800

Email: customerservice@pahatid.ph

Email: sales.pahatidph@gmail.com

WORKING HOURS

Mon - Sat: 9am-1pm cutoff

Sunday: For special arrangement

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